Term and Conditions

Last Updated: [Insert Date]

Welcome to Pelican Boating (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.gopelicanboating.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. User Responsibilities

By using our website, you agree to:

• Provide accurate account and purchase information
• Use the site only for lawful purposes
• Not reproduce, duplicate, or resell our products without authorization
• Comply with all applicable laws and regulations
• Be responsible for maintaining the confidentiality of your account credentials

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe all products including:

• Boats and watercraft (kayaks, canoes, paddle boards)
• Paddles and accessories
• Transport cases and parts
• Sleds and seasonal items

Note: Closeout items are marked as final sale and cannot be returned.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• Orders are processed within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse or cancel any order

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You agree to pay all charges incurred by your account.

3.3 Shipping

We offer two shipping options:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Note: We cannot ship to some Asian countries and remote areas. Delivery times are estimates.

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of receipt if:

• Item is unused and in original condition
• Original packaging is intact
• You provide proof of purchase

4.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Closeout items (marked as final sale)
• Used paddles or paddle parts
• Custom or personalized items

4.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5. Intellectual Property

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks without written consent
• Use any automated systems to extract data from our site

6. Liability Limitations

6.1 Product Use

Water sports equipment carries inherent risks. By purchasing our products, you acknowledge:

• You are responsible for proper use and safety precautions
• We are not liable for injuries or damages from product misuse
• You should inspect all equipment before use

6.2 Website Use

We strive to maintain accurate information but cannot guarantee:

• That the website will be error-free or uninterrupted
• The absolute accuracy of all product descriptions
• That defects will be corrected

7. Governing Law

These Terms shall be governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts of Long Beach, California.

8. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

For questions about these Terms or our products:

Pelican Boating
1776 Nickel Road
Long Beach, US 90802
Email: [email protected]