At Pelican Boating, we’re committed to getting your water sports equipment to you efficiently and ensuring your complete satisfaction. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We stand behind the quality of our boating equipment. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Closeout items (clearly marked as final sale)
  • Used paddles or paddle parts (due to wear considerations)
  • Custom or personalized items

How to Return an Item

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Wait for Approval

We’ll respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address

Step 3: Ship Your Return

Once approved:

  • Pack the item securely in its original packaging
  • Include all accessories and documentation
  • Ship to the provided address using a trackable method
  • Keep your shipping receipt until your return is processed

Refund Process

When Will I Get My Refund?

Once we receive and inspect your return:

  • Credit card/PayPal payments: Refunds processed within 3-5 business days (bank may take additional 3-5 days to post)
  • Original shipping fees: Non-refundable unless return is due to our error
  • Refunds will be issued to your original payment method

Exchange Process

For exchanges:

  • We’ll ship your replacement once we receive your return
  • You’re responsible for any price difference
  • Standard shipping rates apply for the new item

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • We recommend using a trackable shipping service

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns.

Contact us at:

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