Privacy Policy

Last Updated: [Insert Date]

Welcome to Pelican Boating (“we,” “our,” or “us”). We are committed to protecting your privacy while providing you with quality water sports equipment and a secure shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gopelicanboating.com.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through PCI-compliant gateways), PayPal account information
• Account Information: Username, password (hashed), purchase history, preferences

Non-Personal Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, referring website
• Location Data: General geographic location (country/region level for shipping purposes)

2. How We Use Your Information

We use your information for legitimate business purposes:

• Process and fulfill your orders for kayaks, paddleboards, and other water sports equipment
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Prevent fraud and enhance security
• Send transactional emails (order confirmations, shipping updates)
• With consent, send marketing communications about new products or promotions
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Service Providers: Payment processors (Visa, MasterCard, PayPal), shipping carriers, IT services
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We implement appropriate safeguards for these transfers.

5. Data Storage and Security

We implement robust security measures:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliance for payment processing
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights and Choices

Depending on your location, you may have these rights:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent (where applicable)
• Receive a portable copy of your data
• Opt-out of marketing communications

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart)
• Analytics Cookies: Help us understand how customers use our site
• Marketing Cookies: Used with consent for personalized ads

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made.

10. Contact Us