Welcome to Pelican Boating’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].

About Our Products

What types of water sports equipment do you sell?
We specialize in high-quality boating and water sports equipment including kayaks, canoes, paddle boards, paddles, transport cases, sleds, and accessories. We also offer discounted items in our Closeouts section and replacement parts for your equipment.
Are your products suitable for beginners?
Absolutely! We carry equipment for all skill levels, from first-time paddlers to experienced water sports enthusiasts. Our knowledgeable team can help you select the right gear for your experience level and intended use.
Do you sell replacement parts for your products?
Yes, we offer a variety of replacement parts in our Parts section. If you can’t find what you need, please contact our customer service team for assistance.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian and remote areas. If you’re unsure whether we deliver to your location, please contact us before placing your order.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

All orders require 1-2 business days for processing before shipping (may extend to 3 days during peak season May-August).
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can monitor your package’s progress directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method). Our customer service team can also help track your shipment if needed.
Are there additional fees for international orders?
Some international deliveries may be subject to customs fees or import taxes, which are the responsibility of the recipient. These fees vary by country and are not included in our shipping charges.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original packaging with all tags attached. Please visit our Returns Policy page for complete details on how to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact Information

How can I contact customer service?
Our customer service team is available by email at [email protected]. We typically respond within 24-48 hours. Our physical address is:

Pelican Boating
1776 Nickel Road
Long Beach, US 90802
Do you offer product support or advice?
Absolutely! Our team of water sports enthusiasts is happy to provide product recommendations, usage tips, and maintenance advice. Don’t hesitate to reach out with any questions about our products or water sports in general.

Ready for your next adventure? Browse our selection of kayaks, paddle boards, and accessories today and get ready to hit the water!