At Pelican Boating, we understand that getting your water sports equipment quickly and safely is just as important as choosing the right gear. That’s why we’ve streamlined our delivery process to ensure your adventure starts the moment you place your order.

Our Shipping Promise

Whether you’re preparing for a weekend kayak trip or need replacement parts for your paddle board, we guarantee:

  • Fast order processing within 1-2 business days
  • Secure packaging to protect your equipment
  • Reliable tracking information for every shipment
  • Worldwide delivery (excluding some Asian and remote areas)

Shipping Options

Standard Shipping – $12.95

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Ideal for when you need your gear quickly. Our standard shipping option provides reliable tracking and faster transit times through premium carriers. All orders are carefully packaged to withstand the rigors of international shipping.

Free Shipping on Orders Over $50

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Perfect for budget-conscious adventurers or those planning ahead. When you spend $50 or more, we’ll ship your order free of charge via EMS. While slightly slower than our standard option, EMS provides comprehensive tracking and reliable delivery to most global destinations.

Important Delivery Notes

Processing Time: All orders require 1-2 business days to process before shipping. During peak seasons (May-August), processing may occasionally take up to 3 business days.

International Considerations: Some deliveries may be subject to customs fees or import taxes, which are the responsibility of the recipient. These fees vary by country and are not included in our shipping charges.

Remote Areas: Delivery to some remote locations may require additional time or may not be serviceable. If you’re unsure about delivery to your area, please contact our customer service team before ordering.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking information. You can monitor your package’s progress directly through the carrier’s website. Our customer service team is also available to help track your shipment if you have any concerns.

Returns & Exchanges

Not completely satisfied with your purchase? We offer a 15-day return policy from the date of delivery. Please see our Returns Policy page for complete details on how to initiate a return.

Ready for Your Next Adventure?

Now that you know how we’ll get your gear to you, why not browse our selection of kayaks, paddle boards, and accessories? With Pelican Boating, your perfect water adventure is just a few clicks away!

Have questions about delivery? Our customer service team is always happy to help at [email protected].